How are complaints investigated?

Your complaint will be sent to a superior officer or a specially trained internal affairs investigator who will conduct a thorough and objective investigation. If the complaint alleges minor violations of departmental policies or procedures or the complaint alleges acts of discourtesy, the complaint may be forwarded through the chain of command to the member’s immediate supervisor to investigate.

  • You may be asked to help in the investigation by giving a detailed statement about what occurred or by providing other important information.
  • If the investigation shows that a crime might have happened, the County Prosecutor will be immediately notified. You may be asked to be interviewed, or to testify in court.
  • If the investigation results in an officer being charged with a violation of department rules or regulations, you may be asked to testify in a departmental hearing.
  • If the investigation shows that the complaint is unfounded or that the officer acted properly, the investigation will be closed.

Show All Answers

1. What is the function of the Office of Professional Standards (Internal Affairs)?
2. What does the Office of Professional Standards do?
3. How do I file a complaint against an Officer or Employee of the Police Department?
4. How are complaints investigated?
5. What happens when the investigation is concluded?
6. Who do I contact in the Jackson Police Department Office of Professional Standards?